We at Hair Haven value our customers and appreciate your business. We absolutely cannot allow any any refunds or exchanges. Please take your time making any purchases and if you feel any uncertainty with any of products, please feel free to reach out to us at hairhavenonline7@gmail.com. If for any reason your item (s) were received damaged they will be replaced. Feel free to contact us via email with any questions or concerns you may have.  Customer satisfaction is our highest priority !